From opening an account to making withdrawals, betting to lottery — we're always ready to help with whatever you need.
Popular topics: Password reset · Withdrawing via bkash · How to claim bonuses
Find solutions to any issue on 77joy in the sections below.
Account registration, login, password reset, and identity verification.
A complete guide to depositing and withdrawing via bkash, Nagad, Rocket, or bank transfer.
Information on welcome bonuses, cashback, free bets, and special offers.
Betting rules, understanding odds, live betting, and sports-related questions.
Buying lottery tickets, draw rules, claiming prizes, and related questions.
Account security, two-factor authentication, and personal data protection.
Creating an account on 77joy is quick and straightforward — registration takes just a few minutes and you can start using all features right away. That said, new users often have a few common questions.
The most common question we get is about forgotten passwords. Resetting your password on 77joy is simple. Go to the login page and click the "Forgot Password?" link. An OTP will be sent to your registered mobile number or email. Use that code to set a new password.
Go to the 77joy homepage and click the "Register" button.
Enter your name, mobile number, email, and password. You must be at least 18 years old.
Verify your number using the OTP code sent to your mobile.
Add your National ID number to your profile to unlock full account benefits.
77joy supports all major mobile banking services in Bangladesh for deposits and withdrawals. You can transact via bKash, Nagad, Rocket, and direct bank transfer.
One of the most frequently asked questions is why a deposit doesn't always reflect in the account instantly. Payments made via bKash or Nagad typically credit within 1–5 minutes. If your balance hasn't updated after 15 minutes, contact us via Live Chat with a screenshot of your transaction.
Important: Always use the correct number and reference code when sending money to 77joy. Providing incorrect details may delay payment processing.
Smaller amounts (up to ৳10,000) typically arrive via mobile banking within 5–15 minutes. Larger amounts may require identity verification, which is completed within 24 hours. Bank transfers may take 1–2 business days.
Many users ask about 77joy's bonus system. The most common question is whether bonus funds can be withdrawn directly — and the answer is no. You must first wager a specified amount (the Wagering Requirement). Once met, the bonus converts to real funds that can be withdrawn.
To earn the referral bonus, your friend must register using your referral link. Once they make their first deposit, the bonus will be credited to your account. This bonus can be withdrawn after meeting the applicable wagering conditions.
One of the most common betting questions is whether a bet can be cancelled. The short answer is no — once a bet is confirmed, it cannot be cancelled. Always review all details carefully before placing a bet.
Another common question is what happens when a match ends in a tie or is abandoned. Abandoned matches typically result in a refund of the stake. In the case of a tie or draw, the outcome is reflected in the odds set beforehand.
Online security comes first. 77joy uses advanced encryption technology to keep user accounts protected. That said, users also have a role to play in keeping their accounts safe.
Don't panic if your account gets locked — it's usually a security measure. Contact the support team, verify your identity, and regain access to your account.
If you can't find an answer, reach out to the 77joy support team directly. We're always ready to help.
For the fastest resolution, use live chat. Average response time is just 2–3 minutes.
Available Around the ClockFor complex issues, send an email with screenshots to support@77joy.ws — we're always ready to assist.
Response within 24 hoursFor urgent issues, speak with us directly. Our Bangladeshi support agents are ready to assist you in your language.
8:00 AM – 12:00 AMIf anyone claims to be a 77joy representative and asks for your password, OTP, or personal information — never share it. Our support team will never ask for your password or OTP. If this happens, report it immediately at support@77joy.ws.